Building 200 years of brand loyalty begins with a passion for serving our customers. Our superior service is at the heart of what we do and continues to be recognized by independent authorities in our industry.
The Hartford swept all six categories in DALBAR’s 2007 Customer Service Awards with an unprecedented eight awards. We were the only company recognized with a Retirement Plan Service Award – our fifth consecutive award in this category. DALBAR’s awards recognize the highest level of customer service in the financial services industry.
In addition, our AARP call centers won the International Customer Management Institute Membership’s Global Call Center of the Year Award in the large company category in 2007. And for the third consecutive year, these centers were certified by J.D. Power and Associates for customer satisfaction excellence. Altogether, our call centers handle more than 10 million telephone, e-mail and fax interactions with customers each year.
In 2007, The Hartford’s service operations in the United Kingdom received two five-star Financial Adviser Service Awards, one of the most prestigious accolades in the U.K. financial services industry.
For more information on The Hartford’s excellent products and services, please go to www.thehartford.com.
Laura Druckenmiller (left) and Charles Solomon (right) work in The Hartford’s Northeast Personal Lines Claim Service Center in Farmington, Conn.